Last updated: October 2026

The LEFCART Promise

At LEFCART, we carefully select, inspect, and pack our products before dispatch. We believe that trust is built through transparent policies, responsive customer support, and fair solutions.

Every genuine customer concern is reviewed by our support team. Our goal is to resolve genuine product and delivery issues fairly and efficiently while also protecting our customers and business from fraudulent or unreasonable claims.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

To request a cancellation, please contact us as soon as possible through WhatsApp or email with your order details.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted for a prepaid order, the eligible refund will be processed through the applicable payment method.

Customised and personalised orders

Orders for customised, personalised, hand-drawn, or made-to-order products may not be cancelled once production, preparation, or customisation has started.

If production has not started, cancellation may be considered depending on the circumstances.

1. Before Your Order Leaves Us

Quality matters to us.

Products are inspected when received from suppliers and may undergo a final verification before dispatch. This process helps us ensure that the product sent to you matches the product ordered and meets our expected quality standards.

1. Reporting a Damaged, Defective, or Incorrect Product

If your order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Significantly different from the product ordered

please contact LEFCART within 5 days of receiving the package.

To help us investigate the issue, customers are required to provide:

• A continuous and uninterrupted unboxing video recorded from before opening the sealed package until the product and its contents are fully visible
• Clear photographs of the package and product
• Order details and any other information reasonably required by our support team

Claims submitted after 5 days may not be eligible for review.

1. Unboxing Video Requirement

The unboxing video helps us establish the condition of the package and product at the time of delivery.

It may also help us:

• Verify genuine product or shipping issues
• Investigate courier-related damage
• Submit evidence to logistics partners when required
• Reduce fraudulent claims
• Process legitimate claims more efficiently

For this reason, claims without a complete and uninterrupted unboxing video may not qualify for replacement or refund approval, except where LEFCART determines that the available evidence is sufficient to establish the issue.

1. Replacement First Approach

Whenever reasonably possible, LEFCART will prioritise product replacement for verified damaged, defective, incorrect, or incomplete orders.

If replacement stock is unavailable, we may offer another appropriate resolution, which may include:

• Partial refund
• Full refund
• Replacement with an alternative product where mutually agreed
• Other appropriate resolution depending on the circumstances

The final resolution will be determined after reviewing the reported issue, supporting evidence, product condition, and availability of replacement stock.

1. Return Shipping

Return shipping responsibility depends on the reason for the return.

If the issue is caused by LEFCART or the courier

Where the issue is verified as being caused by:

• Courier or shipping damage
• Incorrect product shipped by LEFCART
• Confirmed manufacturing or product defect
• Missing product or components caused during fulfilment

LEFCART will bear the applicable return or replacement shipping cost, where a return is required.

Customer-requested returns

For approved returns requested for reasons unrelated to product defects, shipping damage, or fulfilment errors, the customer may be responsible for return shipping costs.

1. Change of Mind Returns

Change-of-mind returns may be considered for eligible products at the discretion of LEFCART.

If a return is approved:

• The product must be unused and in its original condition
• Original packaging and included accessories should be intact
• The product must not show signs of misuse, damage, modification, or excessive handling
• Return shipping costs may be the responsibility of the customer

Refund eligibility will be determined after the returned product is received and inspected.

Certain products may not be eligible for change-of-mind returns due to their nature.

1. Customised and Personalised Products

The following products are generally not eligible for cancellation, return, or refund once production or customisation has started:

• Hand-drawn frames
• Customised frames
• Personalised products
• Made-to-order products
• Products specifically created or modified according to a customer’s instructions

However, if the product contains a verified customisation error caused by LEFCART, the customer may be eligible for a replacement or refund after verification.

1. Products Damaged Through Customer Use

Products may not be eligible for replacement or refund where damage or malfunction results from:

• Misuse
• Negligence
• Improper installation
• Improper handling
• Accidental damage
• Water or liquid damage where the product is not designed for it
• Unauthorized modification or repair
• Normal wear and tear
• Failure to follow provided usage instructions

The final determination will be made after reviewing the available evidence.

1. Lost or Missing Shipments

If an order is confirmed as lost or missing during transit, LEFCART will work with the relevant shipping or logistics partner to investigate the shipment.

Where the shipment is confirmed as lost and the customer is eligible for a resolution, LEFCART may arrange:

• A replacement, subject to product availability
• A refund
• Another appropriate resolution

Customers may be required to provide information necessary for the investigation.

1. Refunds

When a refund is approved, the refund amount and method will depend on the circumstances of the case.

Refunds may be issued for reasons including:

• Approved order cancellation
• Confirmed product defects where replacement is unavailable
• Confirmed incorrect fulfilment
• Confirmed lost shipments
• Approved returns
• Other cases where LEFCART determines that a refund is appropriate

Refunds for prepaid orders will generally be processed through the original payment method or another appropriate method supported by the payment provider.

The time taken for the refund to appear in the customer’s account may depend on the payment provider or financial institution.

LEFCART is not responsible for delays caused by banks, payment gateways, or other financial institutions after a refund has been initiated.

1. Partial Refunds

In certain cases, a partial refund may be offered instead of a replacement or full refund.

This may apply where:

• A minor product issue does not significantly affect functionality
• A product has a cosmetic issue that the customer agrees to keep
• Only part of an order is affected
• Another appropriate resolution is mutually agreed upon

The final refund amount will depend on the circumstances of the case.

1. Refunds for Unaccepted or Failed Deliveries

If an order is returned to LEFCART because of circumstances attributable to the customer, such as:

• Incorrect or incomplete delivery address
• Incorrect phone number
• Customer unavailable after repeated delivery attempts
• Refusal to accept the package
• Failure to collect the package from the applicable location

any refund, replacement, or re-shipping option will be reviewed based on the circumstances.

Any applicable shipping or return-to-origin costs may be deducted from the refund where permitted by applicable law and communicated to the customer.

1. Fraudulent or Abusive Claims

LEFCART reserves the right to investigate claims where there is reasonable evidence of fraud, misuse, repeated abuse of the return/refund process, altered evidence, false information, or other suspicious activity.

Where permitted by applicable law, fraudulent or abusive claims may be rejected and appropriate action may be taken.

1. Fair Resolution

Every genuine claim is reviewed individually.

After verification, our support team will determine the most appropriate resolution based on:

• Evidence provided
• Nature of the issue
• Product condition
• Order information
• Courier information where applicable
• Product availability
• Applicable policies and laws

Possible resolutions include:

• Product replacement
• Partial refund
• Full refund
• Approved cancellation
• Other appropriate resolution

1. How to Contact Us

For cancellation requests, refund requests, or product-related concerns, please contact us as soon as possible.

LEFCART

📧 Email: [email protected]
📱 WhatsApp / Phone: +91 8589879750
📍 Address: T.N. Puram, Pulamanthole, Malappuram, Kerala – 679323, India

When contacting us, please provide your order number and relevant photographs or videos where applicable.

Our team will review the request and communicate the next steps.

LEFCART — Gift & Gadgets