Refund policy
The Lefcart Promise
At Lefcart, every product is selected with purpose, inspected for quality, and packed with care before it reaches our customers. We believe that trust is earned through transparency, quick support, and fair resolutions.
Unlike automated systems that rely solely on predefined responses, every concern submitted to Lefcart is reviewed by a real person. Our goal is simple: resolve genuine issues quickly while protecting both our customers and our business from fraudulent claims.
Before Your Order Leaves Us
Quality matters to us.
Every product is inspected when received from suppliers and undergoes a final verification before dispatch. This process helps us ensure that the product you receive matches the quality standards we expect from every item carrying the Lefcart name.
Reporting an Issue
If your order arrives damaged, defective, incomplete, or different from what was ordered, please contact us within 5 days of receiving the package.
To help us investigate and resolve the issue efficiently, customers must provide:
A continuous unboxing video captured from before opening the sealed package until the product and its contents are fully visible.
Claims submitted after the 5 days may not be eligible for review.
Why We Require an Unboxing Video
The unboxing video requirement exists to ensure a fair process for everyone involved.
It helps:
* Protect customers from genuine delivery or product issues.
* Protect Lefcart from false or fraudulent claims.
* Provide valid evidence when claims must be submitted to shipping partners or courier companies.
* Speed up verification and resolution processes.
For this reason, claims submitted without a complete and uninterrupted unboxing video may not qualify for replacement or refund approval.
Replacement First Approach
Whenever possible, Lefcart prioritises product replacement as the fastest and most effective solution.
However, customers may discuss available options with our support team, and alternative resolutions may be considered depending on the circumstances of the case.
Return Shipping Responsibility
Return shipping responsibilities are determined based on the cause of the issue.
If the problem resulted from:
Shipping damage
* Courier mishandling
* Incorrect items shipped by Lefcart
* Product defects confirmed by our team
* Lefcart will bear the applicable return or replacement costs.
For returns requested for reasons unrelated to product defects or shipping errors, customers may be responsible for return shipping expenses.
Customised & Personalised Products
The following products are created specifically for individual customers:
* Hand-drawn frames
* Customised frames
* Personalised products
* Made-to-order items
Because these products are uniquely produced for each order, they are generally not eligible for cancellation, return, or refund once production has begun.
However, if a customisation error occurs due to a mistake on Lefcart's side, customers may be eligible for a replacement or refund after verification.
Change of Mind Returns
If a customer wishes to return a product due to personal preference, change of mind, or reasons unrelated to damage, defects, or fulfillments errors, returns may be accepted subject to approval.
In such cases:
The item must be returned in the same condition in which it was received, along with its original packaging and included contents. Return shipping costs will be the responsibility of the customer.
Refund eligibility may be reviewed after the returned product is received and inspected.
Lost Shipments:
If an order is confirmed missing during transit, Lefcart will take ownership of the investigation process and work directly with the shipping partner on the customer's behalf.
Our team will coordinate directly with the shipping provider and arrange a replacement as quickly as possible.
Fair Resolution Policy
Every claim is reviewed individually.
Once verification is completed, our support team will determine the most appropriate resolution based on the evidence provided, the nature of the issue, and product availability.
Available resolutions may include:
* Product replacement
* Partial refund
* Full refund
Quick Support When You Need It
We recognise that timely communication matters, especially when an order-related concern requires attention.
Our team strives to provide prompt assistance through WhatsApp and email, ensuring that customers receive clear updates throughout the resolution process.
Last Updated: June 2026